At Brewberry, a brand by Kampakudy Roastery, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help. Please review our return policy below for details on how to proceed.
1. Eligibility for Returns:
We accept returns for damaged, defective, or incorrect items received. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Returns must be requested within 7 days of delivery.
2. How to Initiate a Return:
To initiate a return, please contact our customer support team at mktgbrewberry@gmail.com with your order number, details of the issue, and supporting photos. We will provide you with instructions on how to proceed with the return process.
3. Return Shipping:
If the return is due to an error on our part (damaged or incorrect item), we will cover the return shipping costs. For returns due to other reasons, the customer is responsible for return shipping fees. We recommend using a trackable shipping method to ensure the returned item reaches us safely.
4. Refunds or Replacements:
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or replacement. If approved, refunds will be processed to the original payment method within 5-7 business days. For replacements, we will ship the correct item as soon as possible.
5. Non-Returnable Items:
For hygiene and safety reasons, we cannot accept returns for opened or used pre-mix coffee sachets unless they are defective or damaged upon arrival.
6. Damaged or Defective Items:
If you receive a damaged or defective product, please contact us immediately. We may request photos of the issue and will work with you to resolve it promptly, either by issuing a refund or sending a replacement.
7. Contact Us:
For any questions or assistance regarding returns, please reach out to our customer support team at mktgbrewberry@gmail.com. We are here to ensure your Brewberry experience is seamless and satisfying.
Thank you for choosing Brewberry by Kampakudy Roastery. We value your trust and are committed to providing you with the best possible service.
